Support for Your Research Journey
NATIONAL SCIENCE LABS, LLC values transparent communication and swift issue resolution for every investigator. Questions on shipment status, batch records, or processing? Our support staff stands ready.
Responses arrive within one business day, Monday–Friday. Submit via the form or email [email protected] directly.
Shipping Information
NATIONAL SCIENCE LABS, LLC dispatches research-grade peptides to U.S. addresses with discreet, temperature-stabilized packaging as needed.
- Orders before 12:00 PM EST usually ship the same business day
- Domestic: 2–4 business days (standard)
- International: 5–14 business days, varying by location and customs
- Free shipping on continental U.S. orders over $200
- Tracking emailed upon dispatch
Check status in your account or contact support with order details.
Returns & Refunds Policy
General returns are not accepted because our products are research materials. Returns are accepted only for items that arrive damaged, defective, or incorrect.
- Approved claims may qualify for a replacement or refund. Exchanges are not accepted.
- Approved refunds are issued to the original payment method after any required return is received and inspected.
- Opened or used products are not returnable for preference-based or general returns.
Contact [email protected] with your order number, a description of the issue, and clear photographs.
Common Account & Order Questions
Shipment tracking emails automatically; view also in account dashboard.
Batch CoAs download from product pages or dedicated CoA section.
Contact Us Directly
Our specialists assist with any order aspect. Include order number and question summary for quickest reply.
Mailing Address
236 E. MAIN ST, STE 47
SEVIERVILLE, TN 37862, USA
Support
Timing
9:00 AM – 5:00 PM (EST)
