Support for Your Research Journey
National Science Labs values transparent communication and swift issue resolution for every investigator. Questions on shipment status, batch records, or processing? Our support staff stands ready.
Responses arrive within one business day, Monday–Friday. Submit via the form or email [email protected] directly.
Shipping Information
National Science Labs dispatches research-grade peptides domestically and internationally with discreet, temperature-stabilized packaging as needed.
- Orders before 12:00 PM EST usually ship same business day
- Domestic: 2–4 business days (standard)
- International: 5–14 business days, varying by location and customs
- Free shipping on continental U.S. orders over $200
- Tracking emailed upon dispatch
Check status in your account or contact support with order details.
Returns & Refunds Policy
We guarantee the quality and purity of shipped research materials. Returns receive case-by-case review considering:
- Unopened product in original packaging
- Request within 14 days of delivery
- Customer covers return shipping unless damage/error proven
- Refunds to original method in 5–7 business days post-receipt
Note: Opened vials ineligible for return or refund due to material nature.
Common Account & Order Questions
Shipment tracking emails automatically; view also in account dashboard.
Batch CoAs download from product pages or dedicated CoA section.
Contact Us Directly
Our specialists assist with any order aspect. Include order number and question summary for quickest reply.
Mailing Address
236 E. MAIN ST, STE 47 SEVIERVILLE, TN 37862, USA
Support
Timing
Monday–Friday, 9:00 AM – 5:00 PM EST
